This Privacy Policy explains how Cognichat (“we,” “our,” or “us”) collects, uses, stores, and protects personal information (“data”) through our website (https://cognichat.ai) and our applications (“apps”).By using our services, you agree to this Privacy Policy.

Contact Email: contact@cognichat.ai

1. Information We Collect

• Customer Data
  By default we do not store any personal customer data such as name, email, address, or phone.
  We only process the minimum data required to deliver app functionality and only when the user or merchant provides consent.

  
  

• Conversation Messages
  If you enable our chat functionality, we temporarily store customer chat messages for up to 3 months to allow you to review conversations and improve service quality.
  After 3 months, these messages are deleted automatically.

  
  

• Voluntary Data
  We collect data that you provide directly (e.g., name, email, phone) when you contact us for support or create an account.

2. How We Use Your Information

• To deliver and maintain the Cognichat apps and services.

• To allow authorized users to review recent customer conversations if that feature is enabled.

• To communicate with you for updates, support, or notifications.

  
  

We do not sell or rent any personal data to third parties.

3. Data Storage and Retention

• Customer chat messages are stored securely for a maximum of 3 months, then deleted automatically.

• Other voluntary contact data is stored only as long as needed for support or to meet legal requirements.

4. Data Deletion and User Requests

• You may request deletion of any stored data at any time by emailing contact@cognichat.ai.

• We promptly erase data upon verified requests.

5. Sharing Your Data

We share data only with trusted service providers essential to operating our apps (such as hosting or infrastructure partners) and only under strict confidentiality agreements, or if required by law.

6. Cookies and Tracking

We use only essential cookies required for core app functionality. We do not use cookies for marketing or advertising tracking.

7. Data Security

We implement technical and organizational measures—including encryption, secure servers, and access controls—to protect data from unauthorized access, loss, or misuse.

8. International Transfers

Your data may be processed outside your country of residence. We ensure appropriate safeguards and compliance with applicable privacy laws (for example, GDPR) when data is transferred internationally.

9. Your Rights

You may request:

• Access to your personal data.

• Correction of inaccurate or incomplete information.

• Deletion of your data.

• Withdrawal of Consent to processing.

Send all requests to contact@cognichat.ai.

10. Legal Basis (GDPR)

Where applicable, we rely on consent and legitimate interest to process data strictly for the purpose of providing our services.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will appear on this page, and significant changes may also be communicated by email or in-app notification.