Terms and conditions

Terms and conditions


1. Introduction


These Terms and Conditions (“Terms”) govern:

  • The use of the Cognichat.ai website, platform, and services

  • Any agreements, contracts, or relationships formed with us
    By accessing or using Cognichat.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.



2. Eligibility

To use Cognichat.ai, you confirm that:

  • You are at least 18 years old, or the legal age of majority in your jurisdiction

  • You have the full legal capacity to enter into binding agreements

  • You are not based in a country under sanctions, embargo, or trade restrictions under applicable laws

  • You are not listed on any governmental restricted parties list



3. Account Registration

Certain features may require account creation. When registering, you agree to:

  • Provide accurate, complete, and current information

  • Maintain the confidentiality of your login credentials

  • Be solely responsible for activities under your account

  • Notify us immediately if you suspect unauthorized use or security breaches


Prohibited account practices include:

  • Registering multiple accounts without authorization

  • Using false information or impersonating another person

  • Sharing or transferring your account without permission
    We reserve the right to suspend or terminate accounts that violate these Terms.



4. Acceptable Use

You agree not to use Cognichat.ai to:

  • Violate any applicable laws, regulations, or third-party rights

  • Upload or distribute harmful, unlawful, discriminatory, or misleading content

  • Attempt unauthorized access, reverse engineering, or disruption of our systems

  • Distribute malware, spam, or abusive material

  • Interfere with the normal operation or security of the platform
    Violation of acceptable use policies may result in account suspension, deletion, legal action, and notification to authorities.



5. Intellectual Property

All intellectual property rights related to Cognichat.ai, including trademarks, software, text, design, and AI outputs, are owned by Cognichat SRL or its licensors. You may not:

  • Copy, reproduce, distribute, modify, or resell our content or services

  • Create derivative works without express written permission

  • Use our trademarks or branding without authorization
    Where explicitly permitted, you may use AI-generated content for personal or business purposes, provided such use complies with applicable law and does not infringe third-party rights.



6. Paid Services and Subscriptions

Certain features of Cognichat.ai are available only through paid subscriptions. By purchasing a plan, you agree that:

  • All fees and payment terms will be clearly displayed before checkout

  • Prices are shown in [currency] and may change with prior notice

  • Payments are securely processed by third-party providers

  • Subscriptions automatically renew unless canceled before the billing date

  • Access to paid features is granted only after full payment
    Refunds may be available in line with consumer rights (see Section 9).



7. Delivery of Services

All Cognichat.ai services are digital and delivered online immediately after registration or payment. No physical products are shipped. Access is provided via your registered account.



8. Disclaimer of Warranties

Cognichat.ai is provided “as is” and “as available.” We make no express or implied warranties regarding:

  • Continuous, uninterrupted, or error-free operation

  • Compatibility with your device, browser, or operating system

  • Suitability for a particular purpose or expected results

  • Freedom from malware, viruses, or harmful code



9. User Rights (Consumers)

If you are a consumer in the EU or UK:

  • You have the right to withdraw from subscription contracts within 14 days of purchase, unless you have already accessed or used the service

  • Upon valid withdrawal, payments will be refunded within 14 days

  • EU consumers benefit from a 2-year legal guarantee of conformity on digital services

  • UK consumers are entitled to services that conform to the contract



10. Limitation of Liability

To the maximum extent permitted by law:

  • Cognichat SRL shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities

  • Our liability is limited to the total amount you paid for services in the past 12 months
    This limitation does not exclude liability for fraud, gross negligence, or damages to life, health, or physical integrity caused by us.


11. Indemnification

You agree to indemnify and hold harmless Cognichat SRL, its affiliates, officers, and employees from claims, damages, or expenses arising from your misuse of the services, violation of these Terms, or infringement of third-party rights.



12. Service Interruptions and Maintenance

We may suspend or interrupt services temporarily for maintenance, updates, or unforeseen events beyond our control. Where possible, we will notify users in advance.



13. Privacy

Use of personal data is governed by our Privacy Policy, available at https://cognichat.ai/privacy-policy/.



14. Changes to These Terms

We may update these Terms from time to time. Updates will be effective upon publication on the website. Continued use of Cognichat.ai after changes constitutes acceptance.



15. Governing Law and Jurisdiction

These Terms are governed by Romanian law. Disputes shall be settled exclusively by the courts of Bucharest, unless consumer protection law provides otherwise.



16. Dispute Resolution

EU/EEA consumers may use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/


17. Contact Information

Email: contact@cognichat.ai